IT Support & Engagement Officer

Job Introduction

About us

Do you aspire to work in a welcoming, innovative, forward-thinking, inclusive and supportive organisation where you can also learn and develop?  YPO might be the perfect fit for you!

With 50 years of experience, YPO has been dedicated to supporting the public sector. Our journey began five decades ago when 13 local authorities united to streamline their purchasing needs and enhance efficiency, forming the organisation we know today.

As a 100% publicly owned entity by our 13 member authorities, we ensure that our profits are reinvested into our public sector customers, offering even greater value for money.  Discover more about our company and culture at Start a career at YPO | YPO.

YPO is committed to eliminating discrimination and encouraging diversity amongst our workforce. Our aim is that our workforce will be truly representative of all sections of society and each employee feels respected and able to give their best.

If this position is advertised as a full-time role (37 hours per week), YPO is pleased to consider requests for flexible working arrangements, including part-time hours and job-sharing opportunities. We are committed to supporting work-life balance and encourage candidates to discuss their preferred working patterns with us.

About the Role

We are seeking to appoint to the role of IT Support and Engagement Officer.

As a key member of the Service Desk Team, this role is integral to YPO’s IT support function. The successful candidate will play a vital part in ensuring the smooth operation of our IT services, acting as the first point of contact for technical queries and support requests. You will be responsible for diagnosing and resolving a wide range of IT issues, supporting users across the organisation, and helping to maintain a high standard of service delivery. Your proactive approach will contribute to continuous improvement and user satisfaction, making a real difference to the day-to-day experience of our staff and customers.

We are offering a permanent, full-time position working 37 hours per week on a rotating shift pattern, with shifts running from 6:00 AM to 2:00 PM and 1:30 PM to 9:30 PM. In recognition of the shift-based nature of the role, additional pay will be provided. This is an onsite position, required to meet the operational needs of the business.

Are you a proactive problem solver with a strong passion for delivering exceptional IT support? If so, YPO is seeking a motivated individual to join our Service Desk team as an IT Support and Engagement Officer.

In this role, you will draw on expertise to assist our internal and external users in resolving IT issues they may encounter. Your exceptional communication skills will enable you to guide individuals through step-by-step solutions with patience and clarity, both on-site and remotely, delivering a positive and efficient experience.

You will take pride in being well organised, demonstrating the ability to independently manage tasks, work in a team, and prioritise workload effectively. Your forward-thinking approach allows you to plan ahead and meet tight deadlines without compromising quality or customer service, and as a team we strive to consistently deliver an outstanding experience.

About You

As YPO continues to expand, we are seeking a driven and enthusiastic individual to join our team.   Drawing from the skills and experience section of the Job Description, we seek someone who has:

Drawing from the skills and experience section of the Job Description, we are looking for someone who has:

• Experience in first-line IT support, with a proactive approach to troubleshooting and resolving technical issues.
• Strong knowledge of general IT services, including PC builds, hardware/software installs, and Microsoft Office applications.
• Excellent interpersonal and organisational skills, with the ability to manage their own workload and work both independently and as part of a team.
• A good understanding of IT service delivery, ideally supported by relevant qualifications or experience in a service desk environment.

Having an IT-related qualification would be ideal, but not essential, as this can be developed whilst in the role.

For a detailed description of the role and required skills, please refer to the job description attached below.

What’s in it for you?

We are proud to offer a fantastic range of benefits, including:

• Generous annual leave, from 24 days a year, plus 8 days statutory bank holidays and 3 discretionary closedown days at Christmas
• Local Government Pension through West Yorkshire Pension Fund 
• A comprehensive health and wellbeing package
• Flexi scheme and flexible working options available (please discuss your preferred working requirements with the manager at interview)
• Family friendly policies
• Cycle to Work scheme
• Subsidised canteen
• Free parking available

To have a confidential and informal discussion about this role, or for any additional support, please contact Michael Gee at michael.gee@ypo.co.uk.  

Interviews are scheduled to take place the week commencing 3rd November, in-person at our office in Wakefield.