Helpdesk Co-ordinator

Job Introduction

About us

Do you aspire to work in a welcoming, innovative, forward-thinking, inclusive and supportive organisation where you can also learn and develop?  YPO might be the perfect fit for you!

With 50 years of experience, YPO has been dedicated to supporting the public sector. Our journey began five decades ago when 13 local authorities united to streamline their purchasing needs and enhance efficiency, forming the organisation we know today.

As a 100% publicly owned entity by our 13 member authorities, we ensure that our profits are reinvested into our public sector customers, offering even greater value for money.  Discover more about our company and culture at Start a career at YPO | YPO.

YPO is committed to eliminating discrimination and encouraging diversity amongst our workforce. Our aim is that our workforce will be truly representative of all sections of society and each employee feels respected and able to give their best.

If this position is advertised as a full-time role (37 hours per week), YPO is pleased to consider requests for flexible working arrangements, including part-time hours and job-sharing opportunities. We are committed to supporting work-life balance and encourage candidates to discuss their preferred working patterns with us.

About the Role

We are seeking to appoint to the role of Helpdesk Coordinator

As a member of the CMS & Workflow Team in our procurement department, this role is integral to the delivery of YPO’s new Commercial Management System.  You'll coordinate a growing team of Helpdesk Support Officers to deliver a high quality helpdesk function for users of the Atamis system, which includes internal YPO staff, our customers and suppliers.

As a key point of contact, you'll also provide support and advice to users on the procurement process to enable users to make effective use of the system.

You'll develop a broad understanding of legislative and best practice procurement principles in order to support users of the system to achieve best practice contract and supplier management.

About You

As YPO continues to expand, we are seeking a driven and enthusiastic individual to join our team.   Drawing from the skills and experience section of the Job Description, we seek someone who has:

• Experience working with Microsoft Office applications and familiar with operating an eprocurement / etendering and/or complex finance system.
• Understanding of public sector procurement.
• Sound administrative and analytical skills, including ability to interrogate data and produce reports.
• An excellent telephone manner and good communication skills by telephone, email, and face-to-face.

For a detailed description of the role and required skills, please refer to the job description attached below.

What’s in it for you?

We are proud to offer a fantastic range of benefits, including:

• Generous annual leave, from 24 days a year, plus 8 days statutory bank holidays and 3 discretionary closedown days at Christmas
• Local Government Pension through West Yorkshire Pension Fund 
• Recognition of continuous service from current employment with a relevant public sector body may apply (please email recruitment@ypo.co.uk for further information)
• A comprehensive health and wellbeing package
• Flexi scheme and flexible working options available (please discuss your preferred working requirements with the manager at interview)
• Family friendly policies
• Cycle to Work scheme
• Subsidised canteen
• Free parking available

To have an informal discussion about this role, please contact Callie Barry at callie.barry.consultant@ypo.co.uk.

Interviews are planned to take place w/c 23 March (possibly on Thu 26 March), in-person at our office in Wakefield.